A little help.
A clear next step.

Notes, people, organizations, projects, preset fields, links, local search, individual calendar event management and alerts, and supported package imports and restores are free. You are not charged by record count.

Pro is a one-time purchase for encrypted iCloud sync, App Lock, data-package export and adding custom fields. Viewing, editing and deleting existing custom fields remain free. Pro does not renew automatically or include iCloud storage; Apple shows the purchase price. The first release is for iPhone. Mac, Android, AI and team features are not available yet.

Tap plus in Notes and write the body. Save keeps you on the note; going back also saves. Check the actual save status at the top. A note without body content remains a draft. If saving fails, follow the message.

Type @ or tap @ in the toolbar, choose People or Projects, then select a record. Existing records work too. A note can have one optional type, which you can clear. In linked events, create an event or choose an existing one. Long-press an event card to cross it out, restore it or unlink it. Unlinking does not delete the system event.

Notes, Calendar, People and Projects open the same search screen. The category you came from is selected first; switching category searches that category. Results from every category are not mixed together.

Notes, people and projects are searched locally. Calendar search covers the current month and displayed calendar sources. For another month, return to Calendar, change the month and search again. The Organizations page has its own organization search.

Link a person to their current organization and review related notes and events in their details. Projects represent ongoing work, with categories and milestones. The first incomplete milestone is the current one; tap its trophy to mark it complete or restore it.

Use the up and down arrows to reorder categories or milestones. Each move saves immediately. Archived people and projects can be viewed or restored from Archived People and Archived Projects in Settings. Deleting a category moves its projects to Uncategorized without deleting them.

Open Settings from the avatar in Notes, then open Pro and choose Restore Purchases. Follow Apple’s prompts using the App Store account used for the purchase. It may differ from your iCloud sync account.

If verification is temporarily unavailable, reconnect and try again. Do not repeatedly purchase Pro, sign out of your everyday iCloud account or uninstall the app to troubleshoot. Contact support below if needed; do not send account passwords.

Follow Apple’s refund instructions. Apple decides whether to approve a request; TieNote support cannot approve it on Apple’s behalf. Refunds or revoked access do not delete existing records. Supported imports and restores remain free, and an enabled App Lock stays active.

Open Settings from the avatar in Notes, then Import & Export. Export Package creates an encrypted backup with a password you set for that package. Export requires Pro; supported imports and restores are free. Finish downloading required attachments before exporting.

On another device, connect using the same iCloud account, Keychain and active Pro access, or import a complete package. Packages include supported TieNote records, attachments and links, not system events themselves, purchase entitlements or device keys. The original calendar account manages events; some may need relinking.

The local database is not included in system backup. Removing the app or losing its key may make records unrecoverable. Sync also propagates edits and deletions, so keep an independent package and its password.

Append Import: keeps local content, adds new records from the package and skips confirmed duplicates. Different content for the same record, local deletion records or conflicting links may prevent the import. It does not automatically restore deleted records or replace current edits with older content.

Overwrite from Package: replaces your current records with the package. It can recover an earlier state only if the package contains it. Current records and edits missing from the package will be lost. Protect current records first, then preview and confirm again. Overwrite cannot be undone and does not retain an old library you can switch back to.

Overwrite does not change system calendars, purchases or App Lock preferences, or automatically recreate events. Reconnecting and merging with iCloud after restoring requires another confirmation.

A successful import is separate from later cleanup or refresh. If overwrite completed but cleanup is pending, choose Retry Cleanup. If refreshing failed, return to the list or retry the refresh. Do not import or overwrite again for these messages. The replaced library is not a permanent backup or an undo option.

Each package has its own password. It cannot be reset or recovered by the developer. If the original records still open and you have Pro export access, save a new package with a new password. That password will not unlock an older package. Do not uninstall the app or clear Keychain to troubleshoot.

Turn on iCloud Sync in Settings and confirm the connection. Active Pro access is required. Other devices need the same iCloud account and iCloud Keychain enabled to connect to the same library.

Pull down on the Notes, Calendar, People or Projects home screen to refresh. When TieNote sync is enabled, this also attempts to sync app records. Calendar reloads system events as well, but the system calendar manages its accounts’ own sync. A finished pull-to-refresh does not mean all attachments have downloaded; check the actual sync status.

If the account or key cannot be verified, follow the prompt to check the original account, Keychain or reconnection. Retry network failures later. Keep local records when sync pauses; deleting records, clearing cloud data or reinstalling is not the default fix. Turning sync off keeps local and existing cloud copies. Immediate or continuous background delivery is not guaranteed.

Sync uses your own iCloud storage and needs local device space. Pro does not include additional storage. Per-note, per-file and per-operation safeguards are not a storage plan sold by record count. Older-format sync or conversion can still encounter single-batch processing limits; follow the current version’s actual message.

Records and media, including avatars, transfer separately. Text may appear first while attachments download. A complete package requires all necessary attachments. History, deletion records and encrypted files also use space; deleting content does not guarantee immediate release of all associated storage.

A conflict can occur when the same record is edited on different devices before those changes have synced. TieNote keeps the versions for review.

Open a record needing review in iCloud Sync. Compare Current Content with the other versions, then choose Keep Current Version or Use This Version. The decision is saved locally and sent when sync is available. Saved locally does not mean synced; history remains available. If the content changes while you review, inspect the latest content and confirm again.

If the current record is deleted, only Keep Deletion is available, with history for read-only viewing. It is not silently restored. Choosing a deletion version for a record that still exists requires an explicit deletion confirmation. Version history is not a general-purpose trash folder.

Check system calendar permission and the calendars displayed in the app. Events on person and project details come from linked notes; they do not mean the person attends every event. An empty list does not prove availability if a source cannot be read or a link needs reconnecting.

New events can be saved only to writable calendars. Read-only holiday or birthday calendars are not save destinations. Default calendars and alerts apply to events created afterward. Date-based alerts for all-day events use 09:00 in the event’s time zone. Actual alerts also depend on system and calendar-account settings.

Enter a place manually or search its name or address. Search uses Apple Maps and needs a network connection; it does not access your current location. You can still enter a place manually when no suitable result appears.

App Lock uses Face ID, Touch ID or the device passcode. Follow system authentication prompts to enable or disable it. When enabled, unlock when returning to the app, or choose Lock Now to lock immediately. Canceling or failing authentication keeps records hidden. Going offline or losing Pro does not disable an enabled lock.

App Lock protects access inside the app on this device, not system calendars, exported files or screenshots. Importing or overwriting preserves existing lock preferences.

In the app, open Feedback & Contact in Settings, enter your message, then choose Preview Feedback → Open Mail. The draft contains your selected category, entered message and app version. You can edit, cancel or send it yourself; opening a draft does not mean it was sent. If mail cannot open, use Copy Feedback.

The website’s email template below contains only fixed fields. It does not read device or app data automatically. Add versions, steps and the actual result as needed, and redact screenshots. Notes, people, packages and diagnostic logs are not attached automatically.

Email tienote@dajingtech.com with questions or requests to access, correct or delete support information the operator holds. We verify only information needed for the request and do not routinely require identity documents. We cannot remotely read or edit your device records by your name.

Support emails and attachments are kept for six months after closure. Necessary downloaded diagnostic files are kept for no more than 30 days and deleted earlier when the issue is resolved. See the Privacy Policy for legal retention, unresolved disputes and provider-controlled copies. Never send passwords, verification codes, keys or complete private data packages.